Is the service free of charge?
Yes, eligible persons can use the service free of charge, with no one-off or recurring fees.
How do I register for the service?
The use of the service requires registration, which can be done on the magyarorszag.hu government portal, under the “Travelling Abroad/Foreign Stay and Residency/National Virtual Space” menu (registration portal), provided that the conditions described there are met. The e-mail address provided during registration will serve as the username for accessing the service. A unique message will be sent to the e-mail address for verification purposes with a one-time confirmation code and information on how to confirm. Once confirmed, the registration becomes valid.
How can I change the e-mail address I have provided to use the service?
You can change the e-mail address previously provided on the registration page of the service on the e-government website magyarorszag.hu (mo.hu).
How can I delete my registration?
You can delete your user registration on the registration page of the e-government website magyarorszag.hu (mo.hu).
May I share my login details with others?
The user may not transfer the access and login data required to access the service to another person in any form.
Can I use the service simultaneously from multiple devices?
The user can use the service from only one device at a time.
Are there any other limitations to the service?
The current capacity of the service is 5000 concurrent users. Once the capacity limit is reached, users who wish to connect will see a message informing them that the service's concurrent user limit has been exceeded. In this case, it is worth trying to log in again later.
What devices can be used to access the service?
The web user interfaces of the service (nvt.gov.hu) can run on the latest major versions of the most popular web browsers (Chrome, Firefox, Safari, Edge) on desktop or portable computing devices (desktop or portable computers, tablets, smartphones) that are capable of running these browsers. The mobile application available as part of the Service, called „Nemzeti Virtuális Tér”, can be installed and run on the following operating system versions: Android 9.0 and above, iOS 15.0 and above. To display content from accessed content provider websites through the service, additional devices and settings specific to those websites may be required.
Does the service guarantee prioritized bandwidth?
VPN technology solely facilitates technical access from abroad: it does not provide additional bandwidth, nor does it offer surplus or dedicated performance. Access to media content requires broadband internet service from the User's end.
How can I change my password?
You can request to change your password or customer service PIN on the „New password / PIN” page of the VPN Portal. Once the request has been sent, a message will be sent to the user's e-mail address containing further instructions and the address of a unique temporary page for renewing the authentication codes. By accessing this page, the password and customer service PIN can be modified.
What is the customer service pin and what is it used for?
A customer service PIN is a 6-digit personal identification code. When provided along with the e-mail address, it allows the user to identify themselves during phone inquiries with customer service. The PIN can be changed in the same way as a user password, by going to the VPN Portal's „New Password / PIN” page.
What content is available through the service?
The service manages access to content providers based on an approved list. This means that only the content listed and set by the service provider on the VPN Portal is accessible through the service.
What should I do if I do not receive a confirmation e-mail of successful registration?
Unsuccessful registration can be initiated again, you can retry the registration process. Additionally, if during the user registration process, the e-mail address was mistakenly provided or needs modification, it can be changed on the registration page of the e-government website magyarorszag.hu (mo.hu). If you do not receive the e-mail related to your registration, please check your "Junk E-mail/Spam" folder!
What should I do if I cannot authenticate myself on the service portal?
A common reason for unsuccessful authentication is a wrong or forgotten password, in this case you can request a password change on the „New Password / PIN” page of the VPN Portal. Another typical problem is the use of an incorrect e-mail address, in which case the e-mail address previously provided during user registration can be changed on the registration page of the e-government website magyarorszag.hu (mo.hu).
What could be the reason for a specific content provider being inaccessible?
If one of the content providers available through the National VPN Service is unavailable while others are accessible, it is likely that a technical issue has occurred specifically with that content provider. In such cases, it is advisable to initially check the contact details or support channels provided by that content provider to gather information regarding the technical problem.
What could be the reason for improper video content resolution?
In the case of poor quality, low resolution, stuttering video content, there is probably a technical problem with the content provider or the internet service you are using, or with your local (home) network. In these cases, it is recommended to first check the contact details provided by the content provider and inquire with the internet service provider for information regarding these technical issues.
What could be the reason why content I am viewing suddenly becomes inaccessible?
In the case of a sudden interruption in the access or playback of content, it is likely that there is a technical problem with the content provider or the Internet service you are using, or with your local (home) network. Regarding these issues, it is advisable to primarily check the contact details provided by the specific content provider and inquire with the internet service provider for information. One reason for the sudden unavailability of content may be that the same user is logged in on another device. In this case, when attempting to play a video on the previously opened page, a message such as „This video file cannot be played” may appear.
What should I do if I experience any other errors?
In case of registration-related issues, you can contact an agent at the 1818 (+3615501858 from abroad) customer service hotline. Already registered users with comments or questions about using the service can call the customer service hotline at +3617070336. For identification purposes, besides your e-mail address, you will need your 6-digit customer service PIN code for personalized assistance.
I have a further question, how can I ask?
For general questions about the service, you can call the customer service hotline at +3617070336. Additionally, in Hungary, you can contact the Government Customer Service Line at 1818, and from abroad you can dial +3615501858.